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John Durrant's avatar

I found myself nodding along to much of this as I relived the pains of some of my past experiences. Culture works in fractals, as above so below. Uber is a good example of questionable ethics at the top becoming a contagion that permeates throughout. Thanks for sharing your experiences so openly.

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Michael Banner's avatar

Firstly, thanks for taking your time to read my newsletter. Absolutely, it’s amazing how much the culture at the top drives the rest of the business - not just in the sense of how everybody else behaves, but also the underlying tones within the business.

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